Outsourcing has become a strategic tool in an era where businesses are constantly seeking ways to optimise operations and reduce costs. Among the various forms of outsourcing, Business Process Outsourcing (BPO) has emerged as a prominent subset, offering companies a way to delegate specific operational tasks to external providers.

We are an Australian company based in the Philippines. We have safe and secure office facilities in the CBD of Davao city.

We are committed to making our clients outsourcing experience as simple as possible so you can continue to focus on your business. We start with a discovery call to fully understand your needs and requirements.

We like to build a profile on your business in order to tailor a personalised solution and find the absolute best candidates to fit in with your team.

No, we do not impose long-term contracts, however if for any reason you would like to disengage our staff, we require 90-day notice. This gives them a reasonable notice period and allows us to plan their transition.

Absolutely. From day one your staff are dedicated to you. Think of us as an extension of your team. You can also choose what full time hours they work Monday to Friday. However, we do recommend having them align with your onshore team, so they are unified.

We take our clients security with the upmost priority.

You can be rest assured onsite, all computers and hardware at GSN are:

• Restricted with the sites and programs they are allowed to access.
• The USB ports on all computers are locked to avoid data being removed from site or viruses being brought onto site.
• Computers are unable to print.
• Staff are not allowed to bring phones, tablets or photography equipment into the office,
• The Office can only be accessed by biometric access cards,
• The building is protected with 24-hour security.
• The entire site internally and externally is monitored with CCTV systems.

• Protected by state-of-the-art firewalls.
• There is an established VPN (Virtual Private Network) to ensure the connection between our network and yours is safe.
• All systems are only accessible by two factor authenticated passwords.
• Your data is not stored in our servers, they are securely saved in your preferred cloud storage.
• Antivirus software is deployed on both servers and individual devices.

Global Staff Network takes the lead with onboarding your new staff member with weekly check-ins for the first 4 weeks. However, you will manage your staff and/or teams' day to day, just as you would for your onshore team. We provide the facility, HR support, IT infrastructure and operations however you manage their scope of work.

GSN have designed their offices to be safe, functional and resilient to any operational risks, such as power and internet outages. GSN has a dedicated back-up generator to ensure undisturbed electrical supply. Even in the event that power is lost (which is not a common occurrence) computers and servers are run off UPS battery packs to ensure that they are able to operate while we wait the two minutes for the backup power supply to kick in.

Our internet providers are back with redundancy lines from several suppliers to ensure access to the internet is never lost.

The facilities are protected with 24-hour security, biometric access and monitored CCTV camera systems. This ensure your staff and data are always secure.

As part of our onboarding call, we will confirm and clarify the scope of work, KPIs, working hours, compliance requirements and any other information critical to their role.

Once they have started, just like your onshore staff in your office, if they are hitting their KPIs, delivering on their outcomes, performing and communication is strong, you know they are working hard.

However, some clients do request to have software installed that monitors everything done on that PC. We do recommend this approach to be implemented for a short period of time and once trust has been built transition to a performance matrix model.

At GSN, we are committed to your growth. For any concerns or questions, your Client Success Manager is your point of contact.

However, for the first four weeks after your new team member commences their role, your Client Success Manager will check in with you and the staff member/s weekly, providing a high level of support and any further training or instruction required. We offer fortnightly check ins up to 12 weeks post-commencement, and once your staff member has settled in, they can check in monthly or as needed.

GSN is focused on being an employer of choice in the Philippines. We are committed in ensuring our staff are happy, engaged and that they have room for personal and professional growth.

This starts with the commitment that they will be provided with the equal or better facilities than employees would receive in their countries their clients operate in. They are supported professionally with training and development programs and are supported personally with an operation support team.

By offshoring, businesses can typically cost save up to 70% on salaries than if they were to hire locally. However, the BPO industry in the Philippines pay their staff up to 200% more than they would earn in other industries. In addition, they are given more opportunity to further their education with professional development and education incentives.

BPO employees also from time to time have the opportunity to travel internationally to visit their employers. This is an experience that many would not be able to achieve under employment in the other industries.